The Xbox user interface is handily unified across all its consoles, from the newer Series X and Series S through the older Xbox One models, meaning the Xbox Store feels the same to browse on all of them.

With untold numbers of games to choose from, it’s always a live possibility that you’ll buy one and then realise it isn’t what you actually wanted – whether you’ve started playing or not. If you’re hoping to pick up a refund on such a purchase, check out these steps.

When can I get a refund on Xbox?

Refunds are generally granted for game purchases made within 14 days of the initial transaction, provided that you haven’t played the game extensively. For single-use items, such as in-game currency or consumables, you may be eligible for a refund if the item has not been used or redeemed.

It’s important to note that if you want to request a refund for a game that you bought on your Xbox console, you will need to do so on a web browser, rather than directly on the console. To be eligible for a refund, the request must be made within 14 days of the purchase date and the game must not have been played extensively. However, the exact definition of “extensively” is not clearly defined, so it may be unclear whether your refund request will be successful based on how much you have played the game.

How to get full refund on Xbox

Still, if you’ve bought a game in the last two weeks and want to try for a refund, follow these steps. First, head to this page on the Xbox website

Sign in to your Microsoft account on the Xbox website or on your Xbox console.

Go to the “Order History” section in your account settings. Find the game you want to refund and select “Request a refund.” Follow the on-screen instructions to complete the refund request.

Keep in mind that there are certain conditions that need to be met for a game to be eligible for a refund, such as:

The game must have been purchased within the last 14 days. You must have played the game for less than 2 hours. The game must not have been part of a special promotion or bundle. The game must not be part of Xbox Game Pass or Xbox Game Pass Ultimate.

See returning policy from Microsoft page, It may refuse a refund request if they suspect abuse of the refund policy. It’s also worth noting that refunds are usually issued to the original payment method used for the purchase, and it may take several business days for the refund to appear in your account

How many Xbox refunds can I get?

The number of refunds you can receive on Xbox depends on the specific refund policy of the platform and the game in question.

In general, the refund policy for digital games on Xbox allows for one refund per game purchase. However, there may be exceptions to this rule, such as in cases where the game is faulty or does not work as intended. In such cases, you may be eligible for a replacement or a refund, even if you have already received a refund for the same game in the past.

It’s important to note that abusing the refund policy by repeatedly requesting refunds for the same game or for multiple games may result in your account being flagged for abuse and potentially lead to restrictions on your ability to request refunds in the future.

According to the Microsoft/Xbox policy, each Xbox account is allowed only one digital refund per calendar year. Therefore, if you decide to use your one refund for this year on a particular game, you will not be able to request any further refunds for digital purchases made throughout the rest of the year. This means that if you accidentally purchase another game that you want to refund, you won’t be able to do so within the same calendar year.